Ready To Welcome You to Awaken

To best plan your visit, read through the below information prior to your visit.
To manage guest flow, we ask that Awaken ticket holders check in at our Wellness Centre.
Towels, robes and lockers are available to pre-book prior to the event.
As there will be limited capacity of lockers we encourage ticket holders to please arrange to share lockers and to ensure bookings are placed to avoid disappointment.

Where do I go when I arrive?

Follow the signs to the Wellness Centre. Please do not go to the main reception.
To manage event traffic, we are welcoming everyone attending the Awaken event through the Wellness Centre reception.
Please click here to view the map and location of the Wellness Centre Reception
I can no longer attend; will you refund my ticket?
Peninsula Hot Springs does not offer any refunds on concerts or event tickets. However, we will be happy to assist should you wish to change the name on the ticket to someone else.
Please contact our reservations team who can help facilitate this.

phone reservations
p: 03 5950 8777
int: +61 3 5950 8777
opening hours: daily at 9:00am to 4:45pm
Email: info@peninsulahotsprings.com

Can I bring my own chair?

Peninsula Hot Springs lawns are unreserved picnic style, so picnic rugs are recommended. You may bring low level chairs for your comfort, however, please note that staff will ask guests with tall back or highchairs to populate the rear section of the Awaken event lawns. This will ensure all guests receive the same great view of the stage. Oversize, inflatable chairs and bean bags are not permitted.

Weather

As an outdoor event, the event is subject to weather. Please note the Awaken event will proceed rain or shine. The planned Awaken event will be cancelled only if the weather poses a safety threat to patrons, staff, or performers at Peninsula Hot Springs during the event time.
We strongly recommend you come prepared with wet weather gear, raincoats and ponchos and something waterproof to sit on in case of rain (umbrellas may be used at the rear of the lawn only).
We endeavour to provide as much notice as possible regarding any changes to performances due to weather, however as weather conditions are unpredictable this status may change at any time. The decision to delay or cancel a show is made by the Event Manager on site and can be made at any time up to or during the performance. Any changes to performance times due to weather will be communicated via Peninsula Hot Springs social media channels and website.
Patrons accept that in purchasing a ticket they are paying for an event that commences at approximately 9am in the Food Bowl at Peninsula Hot Springs and that weather conditions prior to that time and in other parts of the Mornington Peninsula will not result in the performance being cancelled. Patrons accept the risk that weather they consider unsatisfactory may occur during the event and acknowledge that the program may be altered or cancelled by Peninsula Hot Springs due to dangerous weather conditions at the time of or during the performance.
Can I leave the Awaken Event during the day and come back?
No, once you decide to leave the event you will not be able to re-enter the Awaken event.

Can I bring a picnic?

The food bowl and areas around the grounds at the springs are perfect for a picnic, however the event is a licensed venue event so only non-alcoholic beverages in sealed containers (such as hard plastic or cans) will be allowed into the site, glass is not permitted.
There is a great selection of hot and cold meals and snacks, salads, gourmet pizzas and substantial bites to feast on from the Amphitheatre Cafe.
Enjoy a chilled wine, beer or cider from the full-service bar. Spirits and non-alcoholic drinks are also available to purchase.
Free filtered water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Can I bring alcohol?

This is a fully licensed event and BYO alcohol is NOT permitted. Bag checks will be conducted on entry and all alcohol and non-alcoholic beverages in un-sealed containers (including glass, cans, or hard plastics) will be confiscated. Alcoholic and non-alcoholic beverages are available to purchase at the Awaken event.
Please note that unsealed bottles (including glass, cans or hard plastic) of non-alcoholic beverages are not allowed into the site. All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.
Free filtered water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.
Can I buy food or beverages at the event?
Yes, we will have a range of food and beverage items from our Amphitheatre Cafe
Are vegan and Gluten free food options available to purchase?
As a place of wellness, we offer a variety of vegetarian and vegan option in our Amphitheatre Cafe, easily identifiable by the below symbols. Gluten free bread available on request. Please Click Here to view the menu prior to arrival.
(v) vegetarian
(vg) vegan
(vg**) vegan on request
our menus incorporate immune boosting ingredients. Whilst we do our best to cater to dietary requirements, we cannot guarantee that there won’t be traces of allergens within our
kitchen. To discuss further please contact our friendly team directly on (03) 59508777
Can I hire a towel, robe or locker?
You can hire towel, robes and lockers for an additional price or bring your own from home.
Towel & Robe bundle available to hire $21
Towel $6
Robes $15
Locker hire $20
To arrange prior to arrive please contact our reception team
p: 03 5950 8777
opening hours: daily at 9:00am to 4:45pm
Email: info@peninsulahotsprings.com

What payment options are available on site?

Please note that Peninsula Hots Springs is a no cash venue. All onsite payments are cashless, and where possible, contactless
Access to the pools during the Awaken event
Ticket holders for Awaken plus bathing will have access to the Amphitheatre pools during the event. We do anticipate this area to operating at capacity at this time and space in the pools limited. Bathing during the event will be limited and not guaranteed.
We ask that guests to move between the pools, the food bowl area and lawns at regular intervals during the Awaken event to give themselves time to cool down and hydrate between bathing and to allow other guests to enjoy the pools.
Bath House Amphitheatre will close at 9.00 pm.

Accessibility Information

Peninsula Hot Springs is an accessible site and there is wheelchair access to the event lawns.
If you have any questions regarding mobility assistance, please contact us at info@peninsulahotsprings and we can discuss solutions specific to your circumstances.

Can I use a camera?

Patrons are advised that the use of all video and audio recording devices for either personal or commercial use is not permitted without the prior written consent of Peninsula Hot Springs. It is a condition of entry that all patrons refrain from the use of such photographic or recording equipment.
To gain written consent from Peninsula Hot Springs please send your accreditation details to info@peninsulahotsprings and the team will assess your request and get back to you.
Only accredited media will be permitted to take photos and videos from the front of stage. Should security find a guest recording or taking photos without permission they will be asked to leave the venue immediately.

What can I not bring?

The following items are prohibited and not allowed to be brought into the Peninsula Hot Springs grounds.
Weapons, sharps, glass, animals or animal costumes, balls, balloons, bicycle, scooter, skateboard or rollerblades, alcohol or illegal substances, non-alcoholic beverages in unsealed containers (including glass, cans or hard plastics), musical instruments, noisemaker, airhorn, laser pen, laser pointer or similar focused light devices, portable BBQs, candles, sparklers and/or any firework paraphernalia, poles, sticks, selfie or Go Pro sticks, professional photography, drones.
No unsealed liquids (including non-alcoholic beverages, water or alcohol) are permitted on site for security reasons. No alcoholic beverages are allowed. Free filtered water refill stations are available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.
All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Glass and litter

Guests are not permitted to bring glass on site (including non-alcoholic or reusable glass bottles) and are encouraged to use non single use items for their picnic.
Free filtered water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.
All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.
Please use the bins provided and recycle where possible or take your rubbish with you.