FREQUENTLY ASKED QUESTIONS

 

 TELL ME MORE ABOUT THE VENUE …

 Peninsula Hot Springs is located on the Mornington Peninsula just 90 minutes drive from Melbourne. We are located at 140 Springs Lane, Fingal, Mornington Peninsula, Victoria.

 WHAT ARE THE MUSIC RUNNING TIMES?

 Music will start at 12 pm and end Saturday evening at 10 pm and Sunday Evening at 11 pm

 WHAT TIME DO THE YOGA & MOVEMENT SESSIONS START IN THE MORNINGS?

 We will open the doors at 8 am, to give you time to get to the first session at 9 am.

 WHAT DO I WEAR?

 We want you to be comfortable while you visit us, and enjoy the benefits of the water on your skin. Modest swimsuits are the most appropriate attire in all our bathing areas. Being sun smart is also important, with sunscreen or a rash vest.

 Please note that the mineral-rich water in our pools may discolour light coloured bathers. Street apparel such as jeans and cargo shorts are not appropriate items to be worn in the pools.

 If you are having a treatment with us, please wear briefs/ underwear. Our therapists take great care to keep you appropriately and modesty draped throughout the treatment. 

 ARE TOWELS & ROBES AVAILABLE?

 Yes – you can hire them for an additional price at reception. Or bring your own from home.

 CAN I TAKE MY PHONE OR CAMERA TO AWAKEN?

 We recommend all valuables including mobile phones and cameras are left at home or in one of our limited availability secured lockers. In order for guests to be able to share their experiences at Peninsula Hot Springs with loved ones, we do allow you to take photos of your group, your immediate family and your friends. That said, we do understand that there is a balance between privacy and enjoyment in these situations, so please be mindful of other guests’ comfort and privacy. 

 WHAT DO I NEED TO LEAVE AT HOME, IN MY ACCOMMODATION, OR IN MY CAR?

  • Prams: Due to the safety layout of the Bath House bathing area, we ask that you leave your pram in your car.
  • Valuables: We recommend all valuables including jewellery are left at home or in one of our secured lockers. If you wear your jewellery in the pools, the mineral water may cause it to tarnish.
  • Inflatable devices: Due to the size of the pools inflatable devices such as rings are not permitted in the bathing area. Safety devices such as arms bands are acceptable.
  • Pets: The safety of your pet and our native environment is important to us. Therefore, we ask that you leave your pets at home or with a friend or family member.
  • BYO glassware and alcohol is not permitted at Peninsula Hot Springs. 

 WHAT SHOULD I BRING?

  • Masks:
    In line with the Victorian Government’s COVIDSafe requirements, all guests must wear a face mask when unable to maintain social distancing.
  • Footwear: To reduce the risk of slips, we recommend appropriate footwear around pools and any wet areas.
  • Water bottle: We recommend that you bring your own plastic or stainless steel water bottle to drink from during your visit. There are ample water taps around to fill them up.
  • Swimwear
  • Towel
  • Additional clothing for the in-between bathing moments.

 WHAT WILL THE WEATHER BE LIKE?

 The temperature in the first week of April historically is approximately 18-22 degrees celsius and cools at night to around 10-12 degrees celsius. Weather can be unpredictable in Victoria, so bring layers. It’s the perfect temperature for bathing in the springs.

 IS THE EVENT HELD OUTDOORS ?

 There will be five primary onsite venues: The Amphitheatre, Food Bowl, and Sahara Workshop Tent (covered area but outdoors)  are in an outdoor environment. The Conference Centre and Wellness Dome are indoor venues. We also have relaxation cabanas, domes, and other activations which are protected from the elements.

 CAN I STAY ON SITE?

 Accommodation and camping are not included in your ticket. However Peninsula Hot Springs has beautifully appointed glamping tents available for hire

WILL THERE BE A PUBLIC TRANSPORT SERVICE?

Public transport options on the Mornington Peninsula are limited. We recommend the following if you do wish to take public transport:

  • If you are travelling from Melbourne, board a Frankston line train to Frankston, then take the No. 788 bus to Rye hotel where you can catch an uber or taxi service.  Although you can walk from Rye which takes approximately 1 hour and 10 minutes, we ask that you don’t choose this option as it is along a busy road with a high-speed limit, with increased event traffic.

 AM I ALLOWED TO BRING MY PET?

 Pets are NOT allowed.  If you can’t find a pet sitter, perhaps speak to the highly recommended Mornington Lodge Pet Motel, and give your furry a loved one a resort experience of their own!

 IS THERE FOOD AVAILABLE ONSITE?

 Yes! Peninsula Hot Springs has a number of cafes across the site and we are focused on local, organic produce and healthy living. There are lots of delicious options, including food trucks especially brought in for AWAKEN. Please note there is a No Glass Policy across the site.

 IS ALCOHOL ALLOWED AT THE EVENT?

 Peninsula Hot Springs does have alcohol for sale, however, this can only be consumed in designated areas. Please DO NOT BRING your own alcohol. We aim to create a retreat-like environment so ask that you keep consumption of alcohol to a minimum.

 AM I ALLOWED TO BRING GLASS?

 There is no glass permitted onsite. Glass, rocks, pools and bare feet don’t mix. Please bring a metal or plastic water bottle. There are plenty of places across the site to refill your bottle.

 ARE THERE ATMs?

 Yes, there are ATMs onsite in the reception areas.

 IS THERE FREE PARKING ONSITE?

Yes, there is free parking on site. 

 WHAT TIME DOES THE MUSIC FINISH?

 The music finishes at 10pm in line with Peninsula Hot Springs permitted use of live music.

 WHAT TIME DOES THE EVENT CLOSE?

 The venue closes at 11pm. We ask that you all leave the site by 11pm to enable us to reset and ensure it’s beautiful and welcoming for the following day.

 WHAT HAPPENS IF THERE IS A COVID OUTBREAK BEFORE THE FESTIVAL?

 We check the Victorian Government website daily. If Victoria goes into lockdown in the week before the event, we will be reaching out to ticket holders to see if they would like to join us at a later date or prefer a refund.

 WHAT IS THE COVID POLICY?

COVID SAFETY INFO

AWAKEN and Peninsula Hot Springs are dedicated to providing a safe experience for our guests and a safe working environment for employees.
 
To ensure Peninsula Hot Springs is following the information provided by the Federal government, Victorian government and industry leaders the initiation of the COVIDSafe team was introduced in early March 2020. The teams responsibility is to ensure PHS is COVID-19 compliant and are utilising multiple industries best practice.
 
Representatives across multiple sections of our business bring years of experience, knowledge and qualification to a central point of COVID-19 actioning. Together the team have implemented multiple tools, policies & culture change to the business. The COVIDSafe team aim to not only be compliant but to be leaders for the Tourism & wellness industries.
 
Additional Actions
  • Limited Capacity at Event 
  • Limited number in pools
  • Additional Pool Attendants to ensure safety of all patrons
  • Thermal imaging and wellness declarations for each participant
  • All guests are advised to wear a mask in spaces where it is challenging to be socially distant
  • Regular cleaning of communal spaces.
 
Please read over this document before your arrival.
PLEASE NOTE: Inline with pending national government advice as to what it means to be fully Vaccinated, please be aware that COVIDSafe requirements will change and once we receive Victorian Government advice we will update this page accordingly in the coming weeks.
 
All participants will be required to QR code Check- in via Service Vic App on their Android or Apple Device and Digital or Paper COVID-19 Vaccination certificates or valid medical exemption will be required to be validated by a team member at the entry, changes to these requirements will be reflected by the app when cutover dates are implemented. (Paper Certificates will not be accepted)

 CAN THE VIRUS TRANSMIT IN HOT WATER?

 There has been no information or research to suggest that COVID-19 can be transmitted through appropriately treated water. For further information, we recommend you visit: https://www.who.int/ (World Health Organisation)

 ARE THERE LIMITS TO THE NUMBER OF PEOPLE IN A POOL?

 Yes, each pool can be accessed by a limited number of people. There will be pool attendants checking that each pool has not reached its capacity and that people are enjoying the experience COVIDSafe manner. We ask that you share the experience and only stay in the pool for a maximum of 30 minutes.

 DO YOU HAVE LIFEGUARDS?

 There are pool attendants stationed at each pool to help keep us COVID compliant. They are trained in first aid and will keep a friendly eye out for patron safety.

 HOW DO YOU CLEAN THE POOLS?

 We take the hygiene of our pools very seriously. Each night when we close, our pools are completely drained and thoroughly cleaned by our experienced pool team, ready to be refilled each morning with fresh natural geothermal mineral water from an underground reservoir 637 metres below the surface. As the water reaches the pools, the water is at a temperature of 45 degrees Celsius. Throughout the day, fresh thermal mineral water flows constantly into the pools to maintain warmth and cleanliness.

Just as we have a team caring for you, we also have a dedicated pool team caring for our water. Our team is constantly monitoring the water to keep a record of its condition. You may see Pool Attendants taking readings of each pool during your visit. In an extra effort to keep the water clean, there is a minimal amount of chlorine added, which is also regularly tested by our team of experts.

 I HAVE A GIFT CERTIFICATE FOR THE SPRINGS, CAN I USE IT?

 Unfortunately we cannot honour gift vouchers during the AWAKEN event. This is considered a private function so you will have to redeem at another time!

 

 

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Dear Awaken Community ,

It is with extreme disappointment that we need to announce that the Awaken Festival has been postponed until later this year.

The festival’s entire core production team is based in the Northern Rivers NSW region, which has been hit very hard this week with extreme flooding and we are now facing power outages, loss of internet and phone reception, massive damage to property and more. This natural disaster has severely impacted our team and we are now needing to focus on the massive task of clean up and repair.

This has been a huge unseen blow to all of us. After finally getting through the chaos of Covid we were so ready to unite the community with an incredibly positive experience at Awaken.  

We have such deep gratitude to you all for enduring this challenging journey with us and we apologise for any inconvenience. For all current ticket holders, please bear with us while we deal with limited connectivity – we will be in touch asap regarding ticket refunds.

We are fully committed to holding the festival later in the year and we sincerely hope you can join us. We would love to keep in touch with you so please join our EMAIL LIST so we can keep you updated.

We are confident that when we do finally launch Awaken it will be a truly powerful event.

The Awaken Production Team